Someone of their csrs then said there is an issue with accounts whose character names have a capital letter - have had same name since began in 2020 - issue came about after they updated something - again, issue on their end. I try to sign in and it says Not allowed to sign into this account, please contact customer service - is funny but Customer Service has no idea why it is happening and tell me to log in and do this, do that - wait a minute folks - just told you all cannot sign in. Casino World is great until they take your money and you cannot sign into their site because someone there screwed up an update or something of this nature.